Refund Policy

1. It is a digital product

Gymbly sells digital products — source code, templates and documentation — delivered to you as an instant download. Because you receive the full product immediately, refunds are handled differently from physical goods.

2. When you get a refund

We issue a full refund when the product has a problem on our side:

• The item is defective or broken and does not work as described on the sales page.
• You never received the download link or the download link is dead.
• You were charged in error (wrong amount, duplicate charge or unauthorized charge).

3. When you do not get a refund

Because this is a digital product, we do not issue refunds for:

• Change of mind — for example, using the product for a few days and then deciding you no longer want it.
• Not liking the design, the colors or the features after you received and used the product.
• Lack of technical knowledge to install or customize the product.
• Any issue caused by third-party services (hosting, domains, app stores, payment processors) that is outside our control.

4. How to request a refund

If you believe the product is defective or you were charged in error, email us at support@gymbly.io within 14 days of your purchase. Include your order number and a short description of the problem. We review every request and, if the issue is on our side, we refund the full purchase amount to your original payment method.

5. How long a refund takes

Approved refunds are processed within 3–5 business days. Depending on your bank or payment provider, it may take a few more days for the money to appear in your account.

6. Questions?

Email support@gymbly.io and we will help you. We want you to succeed with the product — if something is broken on our side, we will make it right.